Frequently Asked Questions

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Tips on using the site
Are all the products you stock on your site?
What is the best way to find a product?
What is the easiest way to find all the 10ply yarn?
What is the easiest way to find all the Alpaca yarn?
Shipping Methods
Which cities/countries do you ship products to?
Postage - how is this calculated?
Store pickup - how does this work?
Own courier - can I organise someone else to pickup my order?
Payment Methods
PayID® or Osko® - how to use this method?
Paypal/Credit Card - how secure are my details?
Payment on Store Pickup - how to use?
Cheque/Money Order - how to use?
Returns
The product in my delivery was not what is listed on the order?
My package arrived but the products are damaged?
I have decided I do not want the product I ordered?
I have booked a class but I am not able to attend?
Questions on the product details
What does out of stock mean?
Why are you unable to fill my order when the website shows stock?
How true are the colours shown on the website?
Why does my 50gms ball of yarn ship at 52gms?

Featured

Big Value Baby 3ply 100gms 001 White

$9.95

Bella Coco's Crochet Stitch Card Deck

$39.95

Bella Coco's Crochet Stitch Library

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Testimonials

Amazing Service

I ordered Wednesday and my treasures arrived on Friday! I think they have a Santa who delivers during the year as well. Incredable service and...
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